Support Services
Pebble Beach Systems provides support during office hours* free of charge during the 1 year warranty that is provided with each system. Customers can purchase an upgrade to include emergency telephone support outside of normal office hours. Our standard service includes a telephone line where an operator will take your contact details and will arrange for a customer support engineer to call you back within 1 hour, and also incorporates remote support via a VPN link. Using VPN our support team can investigate the cause of problems by analyzing the detailed error logs that the systems produce, perform system health checks and amend configuration settings.
After the warranty period expires, customers can purchase additional support to include 24/7 emergency telephone support.
Pebble Beach Systems can offer onsite support during the installation of its systems, as well as commissioning and training services. In addition to this, all systems are delivered with a comprehensive user manual. For full details of our support services in your territory please contact support@pebble.tv
*for US customers office hours are 9am - 5.30pm EST Monday to Friday. For all other territories office hours are 9am to 5.30pm UK time Monday to Friday
Contact
EMEA & APAC
Technical Support: +44 1932 333 790
After Hours Emergency Support: +44 117 9875 489
For non-urgent queries email support@pebble.tv
US
Technical Support: +1 646 414 0031
After Hours Emergency Support: +1 646 351 8600
For non-urgent queries email support@pebble.tv
Sign up to our newsletter.
